Privacy Policy
Digital Privacy & Data Collection Policy
1. Who We Are
IVET Institute is a Registered Training Organisation (RTO 40548), part of the IVET Group, delivering nationally recognised training to schools and students across Australia. Our website (www.ivet.edu.au) is designed to provide information about our programs, services, and to facilitate enquiries from prospective clients.
2. What Information We Collect
We collect personal information from you when you fill out forms on our website, specifically through IVET Group’s Contact Relationship Management platform HubSpot, for the purposes of contacting you. The information we may collect through this website includes:
- Name
- Email address
- Phone number
- School or Organisation name
- Position or role
- Enquiry details or message content
- IP address and technical usage data (via cookies and analytics tools)
3. How We Collect Information
We collect personal information directly from you when you:
- Submit an enquiry form via our website
- Subscribe to our newsletter or marketing communications
- Download brochures or resources that require form completion
- Communicate with us through contact forms or email links
- All identifiable personal information is captured and stored securely through HubSpot, our CRM and marketing platform. HubSpot maintains strict privacy and data security standards, and all data collected is stored in accordance with their Privacy Policy.
4. Why We Collect Your Information
We collect personal information to:
- Respond to your enquiries or requests
- Provide you with relevant information about our programs and services
- Deliver newsletters or updates you have subscribed to
- Monitor website performance and optimise user experience
- Ensure compliance with legal obligations and training regulations
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data that are stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our website.
6. Data Security
We take the security of your personal information seriously. IVET Group have implemented appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure.
This includes:
- Secure cloud-based storage via HubSpot
- HTTPS encryption across our website
- Limited internal access to personal data
All personal information transferred into HubSpot is securely stored and managed.
7. Disclosure of Your Information
We do not sell or rent personal information. We may disclose your information to:
- Our trusted service providers (e.g., HubSpot) who help us operate our website or deliver services
- Regulatory bodies where required for compliance with RTO obligations
- Legal authorities where required by law
All disclosures are made in accordance with the Australian Privacy Principles (APPs).
8. Access and Correction
You may request access to or correction of the personal information we hold about you by contacting us at admin@ivet.edu.au. We will respond to your request within a reasonable timeframe.
9. Breaches and Complaints
[insert from Privacy Policy on EH]
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
11. Opting Out of Communications
You can unsubscribe from marketing communications at any time using the opt-out link included in our emails, or by contacting us directly.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
IVET Institute
Email: admin@ivet.edu.au
Phone: 1300 000 823
Address: Head Office, Suite 3, 7 English Street, ESSENDON FIELDS, VICTORIA, 3041
By using our website, you consent to our Privacy Policy.